Refund & Privacy Policy

1. Introduction

At Student Era, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our services and visit our website.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and other information provided during registration or contact.
• Usage Data: Information on how you interact with our website, such as IP address, device type, and browser information.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze website traffic, and deliver personalized content.

3. How We Use Your Information

The information we collect is used to:

• Provide and improve our services.
• Personalize your experience on our website.
• Communicate with you about your account, services, and updates.
• Analyze website usage to improve functionality and user experience.
• Ensure compliance with our Terms and Conditions and applicable laws.

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. These include encryption, secure data storage, and regular security audits.

5. Refund Policy

Refunds at Student Era are generally not provided, except under emergency conditions. Please carefully review the refund terms below:

• Emergency Conditions: Refunds are only applicable under genuine emergencies, such as medical crises or other unforeseen circumstances that can be verified.
• Request Timeline: Refund requests must be made within 14 days of the original purchase date and include valid documentation supporting the emergency.
• Non-Refundable Services: Services such as completed consultations, custom projects, or other explicitly marked non-refundable services are not eligible for refunds under any conditions.
• Processing Time: Verified refunds may take 5–7 business days to process and will be returned to the original payment method.
• Contact for Refunds: For refund-related queries or to submit a request, email us at info.studentera@gmail.com.

6. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except:

• When required by law or to respond to legal processes.
• With trusted service providers who assist us in running our website and services (subject to strict data protection requirements).
• In the case of a business transaction (e.g., merger or acquisition), where your information may be transferred as part of that process.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and update your personal information at any time.
• Request deletion of your account and personal data, subject to legal obligations.
• Opt-out of marketing communications.
• Request to limit or object to certain types of data processing.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at contact.studentera@gmail.com.